ERP Support & Managed Services
Keep your ERP running smoothly after go-live.
Most of an ERP’s life happens after go-live. We keep Dynamics 365 Finance & Operations stable, up to date and improving, so your team can focus on the business instead of the system.
What we do
How we can help.
Functional & technical support
Ticket-based support from user questions to code-level fixes, with agreed response times by priority.
Enhancements & change requests
Small improvements, new reports and process changes delivered from the same support plan.
Update management
Planning, testing and applying Microsoft service updates so you stay current without surprises.
Monitoring
Watching batch jobs, integrations and data imports, and fixing failures before users notice.
Period-end assistance
Extra cover during month-end and year-end close, when the business can least afford downtime.
Documentation & user training
Up-to-date process guides, and refresher training for new joiners and key users.
How it works
Plans that fit your needs.
01
Monthly hour bank
A fixed block of support hours each month, used for tickets and enhancements.
02
Dedicated consultant
A named consultant who knows your system and works as part of your team.
03
On-demand
Hourly support for ad-hoc issues, audits and period-end cover.
FAQ
Common questions.
Have a different question?
Talk directly to a consultant, not a sales team.
What do we need to share to get started?
Access to a non-production environment, your current customization list or code repository, and any open issues. We run a short onboarding and health check before support starts.
Can unused support hours be used for enhancements?
Yes. Hours in your plan can cover tickets, small enhancements, reports or training, whichever matters most that month.
Do you support only systems you implemented?
No. Much of our support work is on systems implemented by other partners.
Related services
Often combined with.
Software & App Development
Custom web, mobile and cloud applications that are designed, built, tested and maintained by one team.
Data, AI & Analytics
Turn ERP and business data into dashboards, forecasts and AI-assisted workflows.
IT Consulting & Digital Transformation
Independent advice on ERP selection, technology roadmaps and transformation programmes.
Let’s talk
Have a Dynamics 365 project, or a backlog that won’t move?
Tell us where things stand. We’ll reply with practical next steps, not a sales script.